Privacy Policy

In order to purchase travel and related services through our site, you must provide us with certain personal information such as your name, your telephone number, your passport number, e-mail address and the name or names of the person(s) traveling (if not you). We may also ask you for other personal information, such as your frequent traveler numbers. We require this information so that we can process, fulfill and confirm your reservations and transactions and keep you informed of each transaction’s status. If you are making a reservation for one or more travelers other than yourself, you will need to make sure that each of these other travelers agrees, in advance, that you may disclose their personal information to us. When you reserve or purchase travel services through Icevisit, we must provide certain of your personal information to the airline, hotel, car-rental agency or other involved third party to enable the successful fulfillment of your travel arrangements. However, we do not sell or rent individual customer names or other personal information to third parties. Occasionally, Icevisit will hire a third party to act on our behalf and will provide information to these third parties specifically for use in connection with our projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project.

Terms of Payment

70% of payment shall reach Icevisit upon confirmation of booking. The rest of the payment shall reach Icevisit 2 working days before departure. In case of further delay on payments, Icevisit will reserve the right to treat the booking as a cancellation and withdraw its confirmation of services

Validity of prices

All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland.IceVisit reserves the right to increase prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside Icevisit control. Any eventual changes in rates will not be made with less then 4 weeks’ notice prior to arrival. After the invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws

Liability

Icevisit disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules caused by weather, strikes or any other irregularity outside Icevisit’s control. Icevisit cannot be held responsible for the acts, default or delay of any agents, hotel,operators, airline, guide, restaurant or other persons or companies, however caused. Icevisit reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In case of any changes in flights, the passenger has to pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc). We advise all clients to have insurance, as clients are on their own responsibility on optional tours, such as riding tours and snow scooter tours. All complaints must reach Icevisit within 5 days from departure from Iceland. Otherwise possible compensation is not valid. All information on the website is subject to change. Icevisit reserves the right to alter/change/correct mistakes that may possibly appear on the website.

Cancellation

All cancellations must be made by letter, fax or e-mail. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:

More than 3 weeks prior to arrival                       10%

Less than 3 weeks and more than 2 weeks  15%

Less than 2 week and more than 1 week       25%

Less than 1 week and more than 72 hours    50%

Less than 72 hours and more than 24 hours 75%

Less than 24 hours notice                                  100%

If a service which has unconditionally been confirmed is cancelled by Icevisit, for example due to insufficient participation, cancellations must be made with at least 4 weeks´ notice on Icevisit behalf. Icevisit shall make every effort to provide similar alternative arrangements without additional cost to the buyer. Should those alternatives not be to the buyer’s satisfaction, a full refund shall be made to the amount paid.

Renting a Car in Iceland

Cars may only be driven by drivers 20 years of age or older, who have a valid driver’s license and who present a current major credit card in their name as a rental guarantee. Motor caravans may only be driven by drivers of 23 years of age or older. If you choose to rely on your credit card for cover, we strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline any of our optional services.